Native-Quality
Translation in Real Time.
Pronetx Translation Bot handles customer interactions with context-aware translation that preserves sentiment and intent across languages.
Pronetx Translation Bot
for Modern Multilingual CX.
Pronetx Translation Bot is a SaaS offering that lets contact centers deliver natural, instant multilingual support without the need for full multilingual agent services. Integrated with Amazon Connect and Amazon Contact Lens, it provides live interpretation, high-fidelity translation, and end-to-end analytics across every language you support.Why Pronetx Translation Bot?Enterprise-Grade AI Translation.
Instant, Fluent Multilingual Support
Deliver true multilingual CX with your existing agents. Customers hear natural, low-latency speech tuned for support, allowing you to expand coverage without hiring dedicated language teams.
CX-Tuned Translation
Brand-safe, context-aware translation that understands your tone. Custom glossaries ensure brand names are pronounced correctly, avoiding literal but confusing machine translations.
End-to-End Analytics
One unified view of quality and sentiment via Amazon Connect Contact Lens. Detect issues and monitor compliance across all languages with normalized transcripts.
Operational Efficiency
Lower cost per contact and flexible staffing. Route demand to the best available agent regardless of language, reducing transfers and speeding up agent ramp-up.
Enterprise-Grade Security
Cutting-edge AI translation within your AWS environment. Full PII redaction, policy-aware handling, and a complete audit trail ensure compliance for regulated industries.
Seamless Real-Time Voice
Experience natural, real-time conversations with sub-second latency. Seamless for agents, invisible to customers—just like speaking the same language.
Cut Costs by 58%.
Boost Efficiency.
Slash interpretation costs and eliminate wait times. Pronetx delivers instant, natural conversational support at a fraction of the price.
Built for Scale. Ready for Regulated Industries.
Healthcare
- Clinical-grade terminology
- Patient satisfaction focus
- Scalable pilot programs
Government & Public Sector
- Citizen-centric services
- Risk-managed adoption
- Joint governance model